Wholesale Enquiries
If you are interested in stocking
Decowall products please get in
touch and we will inform you of
our price and conditions.
Payment Option
100% Secure Shopping! We accept
the following payment cards and
Paypal.
|
|
 |

|
Q: What are Decowall Wall Stickers? |
|
Decowall Wall Stickers are an innovative way to transform any room. Of course, the price is reasonable. They are Eco-friendly, Repositionable, Removable and Water-borne Adhesive. They are easily applied to your walls and will transform a room quickly. Furthermore, when you are ready to alter your room again, all you have to do is to peel it off.
|
|
Q: Will Decowall Wall Stickers work in my bathroom or on my car? |
|
Definitely! As mentioned above, they are safe for bathroom use. They can be easily applied to mirrors, tiles, or acrylic shower walls. However, please make sure the surface is completely dry before installation, or the wall stickers will not stick.
When you want to decorate your car without any difficulty, please choose our wall stickers. They are simple to stick it on the surface of your car which you want to adhere to. However, please note that the colour of wall stickers is slowly getting faded due to the sunshine.
|
|
Q: I have textured walls. Will Decowall Wall Stickers work on textured surfaces? |
|
Sorry about that! They will not work on textured surfaces such as knockdown or orange peel-type textures. Excluding them, Decowall Wall Stickers can be stuck onto any smooth surfaces such as painted drywall, glass, metal, sanded wood, non-textured wall paper, windows, tiles, doors, plaster, mirrors, tables, chairs, refrigerators.
|
|
Q: I have newly painted walls. How long should I wait before applying my wall stickers? |
|
It is recommended that Decowall Wall stickers should be applied to well-dried surfaces and be waited for about 2 weeks. Even if new paint feels dry, it may still need to settle and completely cure. Applying Decowall wall stickers to freshly painted walls may cause the adhesive to lose its effectiveness, which can then cause the design to peel or fall off.
|
|
Q: Can I reuse Decowall Wall Stickers after I peel them off the wall? |
|
Once removed from their surfaces, it is impossible that they are reused. Their shape or design cannot be retained properly although they maintain still their ‘stickness’.
|
|
Q: Can I remove wall stickers without leaving any trace/damaging on my wall? |
Our wall stickers can be easily removed without leaving any trace on any surface. Please be more careful and peel slowly. We can't guarantee some might not come off if you have poorly painted walls with very, very old weak paint. And it is depends on the material of the paint on the wall as well.
To peel wall stickers off carefully, you can use the steam from a tea-kettle and direct the steam to the bottom of the wall sticker and peel off instantly. You can also try a hair dryer on high heat used the same way. |
|
Q: How do I return my order? |
If you are not happy with the item you can return it to us in its original condition and packaging within 14 days of the date of receipt. However, you should be aware of certain limitations:
|
|
Q: I did not receive my order yet. |
You need to check firstly whether your delivery address is correct or not because the main reason of the delivery problem is an inaccurate delivery address. We are not able to sort out any delivery problem due to incorrect address you filled out during your order.
There are two delivery options, which are Standard and Express delivery.
Standard delivery option normally takes 1 to 3 working days for you to receive your order, but it is not guaranteed on time. So we recommend a customer wanting to receive his/her order on the next day should choose Express delivery guaranteed for next working day.
However, there are some exceptions as below.
Please note that Express delivery to the following postcode location can take two working days:
GY 1 Herm
GY9 Sark
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE203 Shetlands
Please note that Express delivery to the following postcode location can take three working days:
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna
Delivery Information |
|
Q: How can I pay for my order? |
-
Our main payment gateways are PayPal and Pay Point. The PayPal has over 90 million accounts worldwide and is a world leader in credit card processing and payment methods. To checkout, you can either use a PayPal account if you have already set one up, or have the choice to enter your payment details without creating an account.
-
The PayPoint is UK’s leading bank-independent processor of secure, real-time, online credit and debit card transactions.
-
If you have any problem with online payment, you can select payment by telephone. Contact number will appear after finishing check out process. please feel free to call us to complete your order.
|
|
Q: I haven’t received an order confirmation email? |
|
In the case of that, you would enter incorrectly your email address in the order form, otherwise the email we sent you ended up in your SPAM folder by accident. If you want to make sure your order, contact us at support@decowall.co.uk
To see the exact shipping costs for your order, add all the products you wish to purchase from your shopping cart - then select your coutry from the dropdown list. The system will then show the correct shipping amount in your local currency automatically.
|
|
Q: Would you like to change your address? |
|
You must contact us by email at support@decowall.co.uk at the same day of your order before 4pm.
|
|
|
|
|